Ekoton USA Corporation take pleasure in presenting a new online support service for our customers. Owing to this service, ESMIL equipment users will be able to ask our top specialists about wastewater treatment technologies, equipment operation, automation settings and more.
Today there are more than 1500 water resource recovery specialist all over the world using ESMIL equipment and we are happy that you have decided to join them. While creating EKOTON Support, we were thinking about our clients worldwide where we are often separated by thousands of miles and about the situations where customer need help as quickly as possible. In our opinion EKOTON Support will become a platform for the exchange of experience with a club of like-minded people who are not indifferent to the problems of protecting the environment and increasing the efficiency of the treatment facilities entrusted to their care.
We want to assure trouble-free equipment operation with a competent installation, proper operation of the equipment, properly selected reagents (if necessary), timely conducted service inspections and the replacement of rapidly wearing parts where required. Our specialists from EKOTON Support are ready to help you with these objectives online and will take ownership of the maintenance work for ESMIL equipment by offering help with advice and action. Our best technical specialist works at EKOTON Support and have all the necessary knowledge and experience to help you understand any maintenance or operation issues you may have and how to deal with them.
Using our dedicated web-site www.support.ekoton.com you can have online communication with a personal consultant, access to a unique knowledge base about ESMIL equipment, operating manuals, technical documentation and order repair or additional cervices etc.
Only registered users have access to the portal. To receive an invitation, you must write a letter to support@ekoton.com with the following information:
- the subject of the letter “Request for access to the EKOTON Support service”,
- your full name,
- your position and the name of the company in which you work,
- your contact phone number (mobile preferred),
- a list of ESMIL equipment you use,
- number and date of the contract, based the equipment delivered.
More detailed instructions on how to create a profile are at www.support.ekoton.com or you can download here.
We are here to help you!
